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QueuesHub didn't just build us a system — they transformed how Infinity operates. From our ticketing platform and invoicing engine to the technician app and CRM integration, every piece was delivered with precision and genuine ownership. We went from fragmented manual workflows to a fully connected operation, and the difference is felt every single day.
Infinity Egypt operates auto service centers and GPS installation facilities. As the business grew, three operational pain points emerged that were slowing performance and limiting visibility:
Billing processes were manual and fragmented. Invoices were generated inconsistently, payment tracking lacked centralized oversight, and financial reporting required significant manual effort. The absence of a structured invoicing system created delays in payment cycles and reduced financial accuracy.
Technicians at GPS installation centers needed to digitize and transfer critical documents — contracts, installation reports, verification forms — back to the central operations team. The existing process required physical document handling, resulting in delays, loss risk, and administrative overhead.
Internal ticket management was handled through non-centralized tools — a combination of messaging apps, emails, and spreadsheets. There was no structured way to create, assign, track, escalate, or close service requests. SLA visibility was zero. Accountability was unclear.
Infinity needed a single technology partner capable of solving all three challenges with systems that would work together — not three separate vendors delivering three disconnected tools.
QueuesHub assumed the role of Infinity Egypt's exclusive technical arm — owning the architecture, development, delivery, and ongoing support of all three systems under a unified engagement.
A centralized, secure, web-based invoicing platform designed around Infinity's specific billing workflows. Key capabilities included: - Invoice creation, editing, and version control - Payment tracking with status management (pending, partial, paid, overdue) - Client and vehicle record linkage - Detailed financial reporting with date, client, and service type filtering - Role-based access to ensure appropriate financial visibility per user level - Real-time integration with the CRM system for customer and job record synchronization
A dedicated Android application developed for technicians in the field at GPS installation centers, designed for speed and reliability under real working conditions: - Document capture via device camera with intelligent framing guidance - Immediate upload to the central backend on capture - Support for batch uploads during network-limited periods with queued sync - Full integration with the backend, making documents immediately available to the operations team without manual transfer - Simple, minimal interface designed for technicians, not administrators
A fully featured, web-based platform serving as the operational backbone for customer relationship management and internal service request handling: - Customer and account management with complete interaction history - Internal service ticket creation with type classification, priority, and assignment - Automated ticket routing based on service type and team availability - SLA tracking with escalation triggers and supervisor alerts - Dynamic form builder for different request types - Real-time dashboards for team leads showing open tickets, SLA status, and workload distribution - Full integration with the scanner app, surfacing uploaded documents directly within the relevant ticket or customer record
All three systems were designed with a shared data model and integrated through a common backend API layer — ensuring that invoice, document, and service ticket data existed in one place, accessible across all three tools without duplication.
Manual processes across finance, document management, and customer service were replaced with automated, integrated workflows — reducing error rates, eliminating delays, and providing operations leadership with real-time visibility.
The invoicing system, document scanner, and CRM operate as a single connected ecosystem. A customer record in the CRM links to its invoice history and all scanned documents associated with its service jobs — without switching systems or manual data entry.
The invoicing platform gave Infinity's finance team accurate, real-time visibility into billing status, outstanding payments, and revenue reporting — replacing the previous spreadsheet-dependent process.
Automated ticket workflows, SLA tracking, and escalation triggers reduced the average time to resolve internal service requests and improved accountability across the operations team.
Field technicians can now upload and submit documents from GPS installation sites in seconds. Operations and management teams have immediate access — from any location — to critical service documentation the moment it is captured.
By managing all three systems under one engagement, QueuesHub provided Infinity with architectural consistency, integrated security standards, unified support, and a single point of contact for all technology decisions and issues.
The engagement has continued beyond the initial delivery — QueuesHub remains Infinity Egypt's technical arm, handling ongoing development, system enhancements, and operational support as the business evolves.